Privacy Policy

1. Who We Are

Lock repair service (“we”, “us”, “our”) is a professional locksmith and key shop located at D90, Al Bada'a, Dubai, UAE. We operate the website at locksmith-dubai.com and provide key duplication, car key programming, lock installation, and emergency locksmith services across Dubai.

This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding that data. By using our website or contacting us, you agree to the practices described here.

2. Data We Collect

2.1 Information You Provide

• Booking & enquiry forms — name, phone number, email address, service location (Dubai area), vehicle make/model (for automotive services), message.
• WhatsApp and phone calls — contact details you share when you initiate a conversation with us.
• Email correspondence — any information you include when emailing us at info@locksmith-dubai.com.

2.2 Automatically Collected Data

• Log data — IP address, browser type, pages visited, time and date of visit, referring URL. Collected automatically by our hosting provider (Vercel).
• Cookies — we use essential cookies only (session management). We do not use advertising or tracking cookies.
• Analytics — we may use privacy-respecting analytics to understand how visitors use our site. No personally identifiable information is shared with analytics providers.

3. How We Use Your Data

• To respond to service enquiries and booking requests.
• To dispatch a technician to your location in Dubai.
• To send service confirmations or follow-up messages.
• To improve our website and services.
• To comply with legal obligations under UAE law.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data on the basis of:

• Contract performance — to deliver the locksmith service you have requested.
• Legitimate interests — to operate and improve our business.
• Legal compliance — where required by UAE Federal Law No. 45 of 2021 on Personal Data Protection (PDPL) or other applicable law.

5. Data Retention

We retain your data only as long as necessary to fulfil the purpose for which it was collected or as required by law. Booking and contact records are retained for up to 2 years. Log data is retained for up to 90 days.

6. Data Security

We use industry-standard security measures — including HTTPS/TLS encryption, access controls, and secure hosting — to protect your data from unauthorised access, alteration, or disclosure. No system is 100% secure; we cannot guarantee absolute security but take all reasonable precautions.

7. Third-Party Services

Our website may use the following third-party services, each subject to their own privacy policies:

• Vercel — hosting and edge network (vercel.com/legal/privacy-policy)
• Google Maps — embedded map on contact page
• WhatsApp — if you contact us via WhatsApp, Meta's privacy policy applies to that communication

8. Your Rights

Under applicable UAE data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the relevant UAE authority.

To exercise any of these rights, contact us at info@locksmith-dubai.com or call +971 52 642 6161.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests:

• Email: info@locksmith-dubai.com
• Phone: +971 52 642 6161
• Address: D90, Al Bada'a, Dubai, UAE