Terms of Service

1. About These Terms

These Terms of Service govern your use of this website and any locksmith, key cutting, or security services provided by Lock repair service (“we”, “us”, “our”), a professional key shop and locksmith based at D90, Al Bada'a, Dubai, UAE, Dubai, UAE.

By using our website, booking a service, or accepting a quote, you agree to these terms. If you do not agree, please do not use our services.

2. Services We Provide

We provide the following services in Dubai and surrounding areas:

• Key duplication and key cutting (door keys, car keys, all types)
• Car key programming, transponder cloning, and smart key service
• Car key replacement (lost key scenarios)
• Door lock repair, body change, and installation
• Smart lock and electronic lock supply and installation
• Safe box opening and servicing
• Emergency car unlock and home lockout service
• Access control and commercial locksmith services

Service availability depends on technician availability, vehicle make/model compatibility, and access to necessary parts. We reserve the right to decline a job we determine is outside our technical capability.

3. Quotes and Pricing

• All prices are quoted in UAE Dirhams (AED) and are confirmed with the customer before work begins.
• Phone and WhatsApp quotes are estimates; a final price is given on-site after inspection.
• We do not charge call-out fees for services within Dubai.
• Additional charges may apply for specialist parts, luxury vehicles, or high-security products — these are disclosed before the job proceeds.
• Prices shown on our website are indicative starting prices. Exact pricing depends on the specific vehicle, lock, or product required.

4. Payment

• Payment is due on completion of the service.
• We accept cash, credit/debit card, and bank transfer (for commercial clients with prior arrangement).
• For parts ordered in advance (e.g., specialist car key blanks), a deposit may be required.

5. Customer Responsibilities

By booking our services, you confirm that:

• You are the legal owner or an authorised user of the vehicle, property, or lock you are requesting service for.
• You have valid identification if requested by our technician (standard practice for security verification).
• You will provide accurate location details and remain reachable during the technician's journey.
• You understand that providing false information to obtain locksmith services may constitute a criminal offence under UAE law.

6. Verification of Ownership

For emergency lockouts and key replacements, our technician may request proof of ownership or authorisation (e.g., vehicle registration card, tenancy agreement, employee ID). We reserve the right to refuse service if we have reasonable grounds to doubt authorisation. This is a security measure to protect both our customers and the community.

7. Warranty and Workmanship

• Key duplication: If a duplicated key fails to work within 7 days of cutting due to a cutting error, we will re-cut it at no charge. The original key must be returned for inspection.
• Lock installation: 30-day workmanship warranty on installation labour. Product warranty is as per the manufacturer.
• Car key programming: 7-day warranty on transponder programming. Vehicle ECU issues or battery problems are outside this warranty.
• Warranty does not cover misuse, physical damage, or tampering after service.

8. Limitation of Liability

To the maximum extent permitted by UAE law, Lock repair service's liability for any claim arising from our services is limited to the amount paid for the specific service in question. We are not liable for:

• Indirect or consequential losses (e.g., lost business, data, or time).
• Pre-existing damage to locks, doors, or vehicles not caused by our technician.
• Losses arising from events outside our control (force majeure).
• Incompatibility of third-party smart home systems with installed locks.

9. Cancellation

• You may cancel a booking at any time before a technician has departed.
• If a technician is already en route and you cancel without reasonable cause, a nominal call-out charge (AED 50–100) may apply.
• We reserve the right to reschedule if a technician is unavailable due to emergency or unforeseen circumstances.

10. Website Use

• Content on locksmith-dubai.com is for information purposes only and is subject to change without notice.
• You may not copy, reproduce, or redistribute website content without our prior written consent.
• We are not responsible for the content of external websites linked from our site.
• We reserve the right to modify or discontinue any part of our website at any time.

11. Governing Law

These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes shall be subject to the exclusive jurisdiction of the Dubai courts.

12. Changes to These Terms

We may update these Terms of Service at any time. The updated version will be posted on this page with a revised date. Continued use of our website or services constitutes acceptance of the updated terms.

13. Contact Us

For questions about these Terms:

• Email: info@locksmith-dubai.com
• Phone: +971 52 642 6161
• Address: D90, Al Bada'a, Dubai, UAE